Casual Resident Assistant – Weekends and On Call

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Shift Available: Saturday 8AM-4PM, Sat 4PM-10PM, Sunday, 8AM-4PM, Sunday, 4PM-10PM, holidays, overnights, sick coverage. 

Salary: $13.99 per hour, $0.50 Shift Differential for Hours Worked 10:00pm to 6:00am

The Casual Resident Assistant  will include support, supervision, and monitoring of Vail House residents and program assistant duties. Vail House is a Level IV Board and Lodging Facility serving 23 adults with a history of homelessness, mental illness, and/or chemical dependency in a communal setting. Vail House is staffed 24 hours a day and is an awake position. Must be able to work nights and weekends.

Essential Duties and Responsibilities:

Resident Engagement

  • Provide relevant support to residents including: attention and accessibility to resident needs, building trust with residents, assisting in crisis prevention, and responding appropriately to resident needs.
  • Communicate and coordinate services, and concerns about residents, house issues, or other critical issues with other team members covering next shift before leaving as appropriate.
  • Communicate concerns about residents, house issues, or other critical issues to the Program Manager.
  • Provide crisis prevention/intervention and support, including de-escalating potentially volatile situations.
  • Monitor residents taking medication, assuring accurate recording in medication log. Responsible for security of medication cabinet and counting medicates at shift changes.
  • Collect urine specimens for drug and/or alcohol screen as directed by Program Managers or Case Managers.
  • Interact with program participants and the general public by answering Vail House phone line, providing information and connecting them with the appropriate person.
  • Complete accurate, thorough documentation and communication to staff in a timely manner.
  • Assist residents with moving in or out as needed and in supervising any special resident events.
  • Report appropriate or critical information, concerns, and highlights in the Resident and Staff logs before and prior to end of shift, follow all Program Assistant Manual Procedures.
  • Maintain files and office space in an orderly manner. Prepare binders for new residents. Assist with statistical record tracking and data gathering.

House Support and Security

  • Work assigned shifts and be available to work nights and weekends. Must be available to work additional hours until another staff person is present to work their assigned shift due to weather or staff emergencies. Some holiday and overnight work hours may be required.
  • Assure all procedures related to the completion of house jobs are completed, and monthly room checks are completed and followed up with as necessary.
  • Responsible for alerting appropriate authorities (including law enforcement, COPE, ambulatory services, or back-up staffing as necessary) to respond to life threatening, medical, harmful, or potentially harmful situations to one or more individuals.
  • Performs regularly scheduled site monitoring of entrances, exits, common spaces, and performing regular rounds of the property and grounds to ensure resident safety.
  • Answer phone calls, respond to visitors at the front door, and secure supplies in the storage area.

Additional Tasks and Responsibilities:

  • Participate in mandatory and assigned trainings, meetings, and committees. Attend agency holiday parties, annual picnics, annual meetings, and other special events.
  • Provide information on assigned functions, communicating and coordinating services with other team members as appropriate.
  • Perform related administrative duties, including answering phone calls, responding to visitors, and securing supplies in the storage area.
  • Represent Vail Place at all times in a professional, courteous manner, including neatness and cleanliness.
  • Maintain positive, professional relations with all residents, neighbors, law enforcement officers and liaisons and city and agency inspectors.
  • Follow and implement all program policies, procedures, and guidelines.
  • Performs other duties as directed/assigned.

Minimum Requirements

  • Excellent written and verbal communication skills.
  • Ability to work independently with personal initiative and as part of a team.
  • Ability and appreciation to work with residents from diverse backgrounds.
  •  Maintain confidentiality and boundaries in interactions with residents, volunteers, staff, and public.
  • Demonstrate empathetic, interpersonal listening skills, plus the flexibility to deal with interruptions.
  • Effectively handle a variety of situations using good judgment, tact, de-escalation and follow-up skills.
  • Have knowledge of or be willing to learn community resources, how to respond to crisis situations, de-escalate conflict, Harm Reduction model, use CPR, First Aid, and Blood Borne Pathogens trainings.
  • Ability to use Microsoft Office, internet, electronic timecard system, and computer network (files, drives, and folders). Ability to use office equipment including telephone and voicemail systems, copier, printer, fax and scanner.

Education and Experience

  • High School Diploma or GED, some college preferred.
  • 1-2 years related experience or training working with chemical dependency, mental health, and/or homelessness.
  • Preferred experience working in a residential setting.
  • Other experiences working or training in human services, or direct supervision of people will also be considered.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  While performing the duties of this job, the employee is regularly required to sit, stand, bend, twist, kneel, and communicate. The employee must regularly lift and/or move up to 40 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions. Working conditions are generally safe and comfortable, though exposure to environmental factors may cause discomfort, they pose a limited risk of injury. The position requires the capacity to problem solve and deal with a variety variables and occasional novel situations within scope of job description; the ability to prioritize multiple tasks and produce accurate timely work; and the ability to contribute to team effort and manage the stress of a fast paced environment.

Vail Place, Inc. is an Equal Opportunity Employer.  In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Location: Minneapolis, MN
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